Privacy Policy
Last updated: 4/5/2026
1. Information We Collect
We collect information you provide when you register (e.g. email, phone number), when you fund your wallet or make transactions, and when you contact support. We also collect usage data to improve the Service.
2. How We Use Your Information
We use your information to operate the Service, process transactions, verify your identity, send important notices, and improve our products. We do not sell your personal data to third parties.
3. Data Security
We use industry-standard measures to protect your data, including encryption and secure storage. You are responsible for keeping your login credentials safe.
4. Sharing and Disclosure
We may share data with service providers who help us run the platform (e.g. payment processors, hosting). We may also disclose information when required by law or to protect our rights and users.
5. Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal data. Contact us to exercise these rights.
6. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via the Service or by email to the address registered on your account.
8. Data Deletion and Account Removal (DatabyNature)
We respect your right to control your data. Under the DatabyNature privacy policy, you can request the deletion of your account and associated personal data at any time.
How to request account deletion:
- Send an email to databynature@gmail.com
- Use the subject line: "Account Deletion Request - [Your Registered Phone/Email]"
- Once verified, your account and all non-essential personal data will be purged within 30 days.
How to request specific data deletion (without deleting account):
DatabyNature allows users to request the deletion of specific data points (e.g., clearing purchase history or removing an email) while keeping their account active.
- Email databynature@gmail.com with the subject "Data Deletion Request".
- Specify exactly which data you wish to have removed.
Data Retention Policy:
Upon deletion, DatabyNature removes personal identifiers like your name, email, and phone number from our active marketing and user databases.
What we keep: For regulatory compliance and financial auditing purposes (as required by relevant financial laws), records of transactions, wallet ledger entries, and payment logs are retained for a minimum period (typically 7 years). These records are stored in a secure, restricted-access vault and are not used for any purposes other than compliance.
7. Contact
For privacy-related questions or requests, contact us at databynature@gmail.com or through the support options in the mobile app.